Privacy Policy

1. Overview

This Privacy Policy explains how Fanova (“we”, “us”, or “our”) collects, uses, and shares information when you use our website and services (the “Service”). By using the Service, you agree to this policy.

2. Information we collect

We may collect:

• Account information — name, email address, password, and profile details you provide.
• Creator profile content — display name, bio, offerings, examples, and media you upload.
• Order and messaging data — commission requests, briefs, delivery files, and messages between fans and creators.
• Payment information — payments are processed by Stripe. We receive limited payment metadata (such as status and amounts); we do not store full card numbers on our servers.
• Usage and technical data — IP address, browser type, device information, cookies or similar technologies, and pages visited.

3. How we use information

We use information to:

• Provide, operate, and improve the Service
• Process orders, payouts, and customer support requests
• Enable messaging and delivery between fans and creators
• Send transactional emails (account, order, and security notices)
• Detect abuse, enforce our Terms, and protect the Service
• Comply with legal obligations

4. How we share information

We share information with service providers who help us run the Service (for example Stripe for payments, hosting and email providers), when required by law, or to protect rights and safety. Creators and fans also see information necessary to fulfill orders (such as request details and delivery content). We do not sell your personal information.

5. Cookies

We use cookies and similar technologies for authentication, preferences (such as locale and currency), and basic analytics needed to operate the Service. You can control cookies through your browser settings, but some features may not work if cookies are disabled.

6. Data retention

We retain account, order, and related records for as long as needed to provide the Service, resolve disputes, meet legal and accounting requirements, and enforce our agreements. You may request account deletion where available; some records may be retained as required by law.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices

You may update account profile information in your settings, request access or correction of personal data we hold, or ask us to delete your account subject to legal and operational limits. Contact us using the details below.

9. Children’s privacy

The Service is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

10. International transfers

We may process information in countries other than where you live. Where we do, we take steps designed to provide an appropriate level of protection consistent with this policy.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.

12. Contact

Questions about this Privacy Policy can be sent to hello@fanova.me.